Assignment #15 - Resource Management

Student's Name: Giselle Rivas Alcantar

NUA: 415485

Task 1 Quality Management

1.    What is Quality Management?

 

It is the constant supervision of the activities in an organization to guarantee that the process and the final product or service are of good quality.

 

2.    What is the objective of Quality Management?

 

The objective is to guarantee that the organization or the company works as a team to improve not only the final products and services but also all the processes in order to achieve customer satisfaction.

 

3.    Which are the key components of Quality management? Describe in detail each one.

·       Quality planning: process to identify the standards that are necessary to later decide how they will be met.

·       Quality improvement: Changes in a process within the organization to increase its quality.

·       Quality control: The continuous effort so that the desired quality standards are met in all processes.

·       Quality assurance: Systematic actions to verify the reliability of a service or a product.

 

4.    Describe what Quality Management involves. (process)

 

The process is made up of a series of guidelines developed by a work team.

 

These guidelines are:

1.     Establishment of quality objectives.

2.     Definition of how the objectives will be measured

3.     Identification of problems within the process

4.     Implementation of improvements if necessary

5.     Report on the level of quality obtained

 

5.    What does “Quality Improvement Methods” refer to? Explain in detail.

 

It refers to the methods that are implemented within the processes of an organization to improve both the process and the product. Some existing methods are Kaizen, Zero Defect Programs, Six Sigma, Quality Circle, Taguchi Methods, Toyota Production System, Kansei Engineering, TRIZ, BPR, OQRM and ISO.

 

6.    What are the Quality Management principle that the International Standard for Quality Management adopt? Write a description of each.

 

1. Customer orientation: It is understanding and satisfying the customer's needs in order to obtain their loyalty in return and thus increase the company's income.

2. Leadership: It’s essential to have good leadership to create an organizational culture where employees can fully realize their potential while achieving the objectives of the company.

3. Commitment of people: Staff are constantly encouraged to improve their skills and are involved in decision-making to empower them and make them feel responsible for their actions.

4. Process-based approach: The achievement of efficiency and effectiveness in all processes is emphasized, from planning to the delivery of finished products.

5. Continuous improvement: The continuous search to improve the performance of organizations in every way.

6. Evidence-based decision making: It’s decision making based on real data to have a better understanding of the company and the market.

7. Relationship management: Creation of mutually beneficial relationships between your suppliers and your customers to optimize the supply chain.

 

7.    What are the benefits of Quality Management?

·       It helps the tasks and activities within the production of goods and services to have more coherence.

·       Increase process efficiency, reduce waste, and improve the use of time and other resources.

·       Helps improve customer satisfaction and loyalty.

·       It enables companies to market their business effectively and exploit new markets.

·       Facilitates the integration of new employees

·       It allows continuous improvement of products, processes and systems.

Bibliography

Quality Management. (n.d.). Corporate Finance Institute. Retrieved from: https://corporatefinanceinstitute.com/resources/knowledge/strategy/quality-management/