Assignment #15 - Resource Management

Student's Name: Giselle Rivas Alcantar

NUA: 415485

Task 1 Quality Management

1.    What is Quality Management?

 

It is the constant supervision of the activities in an organization to guarantee that the process and the final product or service are of good quality.

 

2.    What is the objective of Quality Management?

 

The objective is to guarantee that the organization or the company works as a team to improve not only the final products and services but also all the processes in order to achieve customer satisfaction.

 

3.    Which are the key components of Quality management? Describe in detail each one.

·       Quality planning: process to identify the standards that are necessary to later decide how they will be met.

·       Quality improvement: Changes in a process within the organization to increase its quality.

·       Quality control: The continuous effort so that the desired quality standards are met in all processes.

·       Quality assurance: Systematic actions to verify the reliability of a service or a product.

 

4.    Describe what Quality Management involves. (process)

 

The process is made up of a series of guidelines developed by a work team.

 

These guidelines are:

1.     Establishment of quality objectives.

2.     Definition of how the objectives will be measured

3.     Identification of problems within the process

4.     Implementation of improvements if necessary

5.     Report on the level of quality obtained

 

5.    What does “Quality Improvement Methods” refer to? Explain in detail.

 

It refers to the methods that are implemented within the processes of an organization to improve both the process and the product. Some existing methods are Kaizen, Zero Defect Programs, Six Sigma, Quality Circle, Taguchi Methods, Toyota Production System, Kansei Engineering, TRIZ, BPR, OQRM and ISO.

 

6.    What are the Quality Management principle that the International Standard for Quality Management adopt? Write a description of each.

 

1. Customer orientation: It is understanding and satisfying the customer's needs in order to obtain their loyalty in return and thus increase the company's income.

2. Leadership: It’s essential to have good leadership to create an organizational culture where employees can fully realize their potential while achieving the objectives of the company.

3. Commitment of people: Staff are constantly encouraged to improve their skills and are involved in decision-making to empower them and make them feel responsible for their actions.

4. Process-based approach: The achievement of efficiency and effectiveness in all processes is emphasized, from planning to the delivery of finished products.

5. Continuous improvement: The continuous search to improve the performance of organizations in every way.

6. Evidence-based decision making: It’s decision making based on real data to have a better understanding of the company and the market.

7. Relationship management: Creation of mutually beneficial relationships between your suppliers and your customers to optimize the supply chain.

 

7.    What are the benefits of Quality Management?

·       It helps the tasks and activities within the production of goods and services to have more coherence.

·       Increase process efficiency, reduce waste, and improve the use of time and other resources.

·       Helps improve customer satisfaction and loyalty.

·       It enables companies to market their business effectively and exploit new markets.

·       Facilitates the integration of new employees

·       It allows continuous improvement of products, processes and systems.

Bibliography

Quality Management. (n.d.). Corporate Finance Institute. Retrieved from: https://corporatefinanceinstitute.com/resources/knowledge/strategy/quality-management/

 

Assignment #14 - Resource Management

Student's Name: Giselle Rivas Alcantar

NUA: 415485

Task 1 Resource Management study guide questions.

1.What is Resource Management?

It is the process of using the different types of business resources, such as human resources, assets, facilities, equipment, etc. In this process, the use of these resources is planned, programmed and assigned so that they are used at the right time and thus have the lowest possible expenses.

2.Mention what is the importance of Resource Management in business.

Resource management is important because it improves the stability of the organization and guarantees its permanence in the market by:

1.     Minimize project resource costs significantly: These are achieved by controlling all the resources of an organization by distributing them evenly in pending projects so that none are delayed. It is also achieved by obtaining the raw material at the lowest possible costs without neglecting its quality.

2.     Improving effective/billable resource utilization: With the help of management software, managers can forecast the use of the labor force or raw material.

3.     Bridge the capacity vs. demand gap proactively: This is having a demand forecast to avoid a shortage or excess of resources and thus close the gap between capacity and demand.

4.     Use scarce resources effectively in a matrix organization: It is a resource management process designed to facilitate the exchange of resources in an organization.

5.     Monitor and improve organization health index: Managers of the organization are constantly monitoring the performance of the employees to find ways in which they can help them improve their skills.

3.What are the Concepts and Components of Resource Management?

Define them in detailed.

1. Resource scheduling: It consists of identifying and assigning resources for a project for a specific period.

2. Resource utilization: The performance in the use of resources by employees in their different activities is measured with the aim of improving them by maximizing their use.

·       Utilization can be measured in terms of:

·       General use of resources

·       Billable usage

·       Strategic use

·       Non-billable usage

 

3. Resource forecasting: Resource forecasting is to forecast the amount of resources required in the organization.

4. Resource and capacity planning: It is a process of forecasting, allocating and utilizing the workforce to close the gap between capacity and demand.

5. Business intelligence and reports: Creation of individualized dashboards and reports on important resource management metrics based on real-time data to be used in the organization's decision-making.

4.What are the advantages of resource management?

·       More benefits

·       Search and attract new talents

·       Better labor relations

·       Improved internal communication

·       Optimization of resources

5.What are the skills that every resource manager should have? Explain

each in detail.

1. Communication skills: They must be able to be good mediators and clearly explain roles and responsibilities to staff and project managers.

2. Conflict resolution: A resource manager must establish correct expectations so that everyone is on the same page, if he does not do so, he will have to be able to solve the confusions that appear.

3. Domain knowledge: A resource manager must have the necessary knowledge about the resources that are managed in an organization. If it’s an automotive company, he/she should know about what is necessary to produce cars, if it is a dairy company, he/she should know what is needed in the pasteurization process and so on with all types of companies.

4. Proactive planning: Each manager must be able to follow all the processes to finish each project on time.

5. Negotiation skills: They must be able to negotiate with the project owners to add or reduce the amount of resources used.

6. Risk management: Any project can be at risk of not being completed due to many factors, resource managers must have action plans in case of risks so that the project remains on track.

 

Bibliography

Mansinghka, A. and Negi, S. (October 6, 2021) What is Resource Management and its Importance?. SAVIOM. Retrieved from: https://www.saviom.com/blog/what-is-resource-management/

Eliseo, M. (October 10, 2019) 5 ventajas competitivas de la correcta gestión. cibernos. Retrieved from: https://www.grupocibernos.com/blog/5-ventajas-competitivas-de-la-correcta-gestion-de-los-rrhh

Assignment #12 - Human Resources

Student's Name: Giselle Rivas Alcantar

NUA: 415485

Task 1 Human Resources

Define Human resources.

Human resources has two meanings. It may be the way of referring to the people who work in an organization, but it is also what the department in charge of managing all the matters related to the employees is called.

What is the role of human resources? Define in detail.

·       Make effective use of human resources.

·       Help develop the performance of employees and the organization in general.

·       Manage the implementation and integration of technology by ensuring that employees know how to use it correctly.

·       Implement strategies that improve the competitiveness of the entire organization.

·       Evaluate the performance of employees so that their compensation is equivalent to it.

What is Capital?

Capital is liquid assets, such as funds or cash that are used to finance a business.

In your opinion, is human resources necessary? Explain.

Yes, I consider that is necessary so that the employees of a company can reach the maximum of their potential through the use of strategies implemented by them.

What are the main areas of Human resources?

·       Recruiting and staffing employees

·       Employee benefits

·       Employee compensation

·       Employee and labor relations

·       Human resources compliance

·       Organizational structure

·       Human resources information and payroll

·       Employee training and development

·  

What are the main responsibilities of a Human Resource Manager? Define them in detail.

Human Resources Planning: This means that a human resource manager has the responsibility of planning and achieving organizational objectives. The planning is done as a team with the top management of the company.

Job analysis and design: Here the manager is in charge of ensuring that the right person occupies a position in the company.

Hiring Candidates: HR managers must develop strategies to attract good candidates when jobs are available. When human resources find the perfect candidate for the position, they are in charge of reaching an agreement with him/her so that he/she is hired.

Training and Development: When HR managers hire people, they must train them so that they can optimally fulfill their responsibilities.

Design Workplace Policies: Every good human resources manager must be able to create policies that prevent conflicts and that help the organization to function better. Such as:

·       Standard operating procedures

·       Anti-harassment and non-discrimination

·       Paid leaves, sick leaves, and time-off benefits

·       Meal and break periods

·       Time tracking

·       Employee attendance and punctuality

Monitor Performance: A constant analysis of the performance of the employees must be made to identify the aspects that can be improved.

Maintaining Work Culture: Every manager must ensure that the company has a pleasant working environment in order to keep the organizational culture intact.

Resolve conflict: A human resources manager must always intervene when a problem arises between two or more employers to provide a solution.

Ensure Health and Safety of Employee: When employees are not healthy and safe within the organization, they will not perform at their best. That is why HR must ensure that every employee is safe and in good health condition.

Rewards and Incentives: Every manager must know how to compensate workers based on their performance and other factors, such as punctuality, so that they have the desire to continue working in hopes that their good work will be rewarded.

Which of the responsibilities you mentioned in the previous questions do you think is the most challenging or a HRM? Why?

I think that the most challenging responsibility is "Resolve Conflict" because problems are always going to appear between employees. It is impossible that all is well in employee-employee relations. Managers have to be careful and patient when trying to solve a problem, not to mention that there will be difficult situations where an agreement cannot be reached.

 

What are the most important skills of a Human Resource Manager?

·       Communication organization

·       Tech savvy

·       Flexibility

·       Patience

·       Negotiation

·       Ethical actions

·       Compassion

·       Commitment

Bibliography:

What is Human Resource?. (2021). Human Resources Edu. Retrieved from: https://www.humanresourcesedu.org/what-is-human-resources/

Kenton, W. (July 18, 2020) Human Resources (HR). Invertopedia. Retrieved from: https://www.investopedia.com/terms/h/humanresources.asp

Poorna, A. (December 17, 2021) Capital. Clear Tax. Retrieved from: https://cleartax.in/g/terms/capital

Indeed Editorial Team. (May 17, 2021). The 8 Functional Areas of Human Resources. Indeed. Retrieved from: https://www.indeed.com/career-advice/career-development/functional-areas-of-human-resources

Dudhat, N. (August 21, 2021). 10 Roles and Responsibilities of HR Manager in Organization. Software Suggest. Retrieved from: https://www.softwaresuggest.com/blog/roles-and-responsibilities-of-hr-manager/#

Karroum, M. (December 13, 2019). The 9 Essential Skills of Human Resources Management. VISUAL PLANNING. Retrieved from: https://www.visual-planning.com/en/blog/the-9-essential-skills-of-human-resource-management

Assignment #10 – MANAGEMENT vs ADMINISTRATION

 TASK 2

Student’s Name: Giselle Rivas Alcantar

NUA: 415485

What are the key differences between management and administration? Explain each of them in detail. 

The administration makes the decisions that have more to do with the future of the organization and the management makes less important decisions that are under the limits imposed by the administration.

The administration is in charge of creating policies in an organization and the management ensures that those policies are respected and carried out.

The administration has a high level of authority while the management is at a medium and low level.

The management is responsible for the optimal use of all the resources of an organization and the management must supervise the work of the employees so that it is carried out correctly and resources are not wasted.

Administration is a decisive role and management has an executive role.

Which is better, management or administration? Explain in detail.

I think that the administration is better because it is the one that directs the company, it is the one that decides the course. No matter how good a manager someone is, the company will fail if that manager is following orders from a bad administrative team.

Good management is necessary for everything to work properly but we have to remember that it only supervises that someone else's plans or ideas are carried out correctly.

Bibliography

Pachecho, J. ( December 21, 2021). Administración vs Gestión: 12 diferencias que no sabías. Web y Empresas. Retrieved from: https://www.webyempresas.com/administracion-vs-gestion/

 Assigment #9 Definitions  Student's name: Giselle Rivas Alcantar 

                                                                                                                                NUA: 415485

Task 1 Definitions

Administration

Provide a definition of administration.

They are the processes and activities carried out by a group of people in order to achieve a short or long-term goal.

Concepts of Administration

Organizational culture: Set of the different ways of acting derived from the values and beliefs present in an organization.

Departmentalization: Structure that establishes the coordination relationships in the subdivisions of a company.

Efficiency: State that reflects the positive results in a cycle of resources-process-result

Manager: Person in charge of keeping the activities in an organization in order and under control.

Mission: It is the reason for being of an organization because it explains its existence.

Vision: They are the aspirations of the organization.

Quality control: Set of actions that aim to guarantee the quality of the products or services offered by the organization.

Aptitude: Potential Skill

Decentralization of authority: Delegation of authority among a number of people within an organization for decision-making.

 

Universal functions in Administration

• Planning
• Organization
• Direction
• Control

Business

Define Business

It is an organization dedicated to commercial activity, it can be for-profit or non-profit.

Concepts of Business. (Define them in detail) Objective of Business.

Business model: Method by which an organization generates income.

Business plan: Scheme in which the aspects of a business are evaluated.

Company profile: Precise description of the desired business in which it is explained how it plans to be carried out.

Capital: They are the assets invested in a business by its owners.

E-commerce: Method used to buy and sell products or services with the use of the internet.

Competitive advantage: Defining an area in which you will compete and choosing something that will put you ahead of the market.

Customer service: These are all actions aimed at customers before, during and after the purchase to ensure them a good experience.

Types or classification of business. (Define each in detail)

#1 Sole Proprietorship

It is a company that is owned by a single person, that is, one person has total control of an organization. In it, the owner and the company itself share the same identity in the eyes of the law.

#2 Partnership

It is a company that is owned by two people who are known as partners.

In these types of companies you can find different types:

·       General Partnerships: In it, each partner has the same responsibility and both participate in the operations of the business. If one of the partners makes a mistake, both partners must pay for the mistake.

 

·       Limited Partnerships: In them there is a majority partner or general partner who is in charge of most of the operations of the company and on whom most of the responsibility falls, and there are limited partners who only assume a responsibility equivalent to their financial participation in the business.

 

·       Limited Liability Partnerships (LLP): they are similar to general partnerships, because there are several partners in charge of business operations. The difference is that in this partnership each partner is responsible for his own actions in case of debts or situations that damage the business.

#3 Limited Liability Company (LLC)

They are flexible companies in which companies can have their own legal entity in order to protect their owners from being personally responsible for damaging operations for the company such as debts.

#4 Corporation

A corporation is more difficult to be created because there is an obligation to write articles of incorporation where the name, purpose and location of the company are disclosed.

Unlike partnerships, when an owner dies or goes bankrupt, the corporation does not cease to exist because the owner and the corporation are separate legal entities.

There are three main types of corporations:

·       C Corporation: It’s the most common form of incorporation in which the corporation is taxed as a purely commercial entity.

·       S Corporation: It’s almost the same as a C corporation with the difference that in this there is a limit of 100 shareholders per corporation.

·       Non-Profit Corporation: These are usually used by charities and therefore are tax-free.

 

What does “form of business ownership” refer to? Provide definitions.

It refers to the way the following happens in a business:

·       Capital contribution.

·       The way the profits are divided.

·       Who takes care of the debts and legal problems of the company.

·       Whether the company can continue in existence even without its owner.

·       In how the business is managed.

·       Whether the company has legal entity or not.

·        

Management

Define management.

It is a process by which people are managed through planning, organization, staffing, direction, coordination and control through a leader or person in command.

 

Functions of management. (Describe them in detail)

1. Planning

It is deciding what is going to be done, how it is going to be done and when. It is necessary to ensure proper use of resources.

 

2. Organizing

It is the process in which the resources are obtained to carry out what is planned.

In this process:

·       Activities are identified

·       Roles are assigned

·       Authority is delegated

·       Relationships of authority and responsibility are coordinated

 

3. Staffing

The structure of the organization is managed so that suitable people are positioned for the different positions.

Staffing involves:

•          Manpower Planning .

•          Recruitment, Selection & Placement.

•          Training & Development.

•          Remuneration.

•          Performance Appraisal.

•          Promotions & Transfer.

· 

4. Directing

It is that part of the administration in charge of guiding, supervising and motivating the staff to achieve the goals of the organization.

Direction has following elements:

•          Supervision

•          Motivation

•          Leadership

•          Communication

 

5. Controlling

It is based on redirecting deviations in the process before they represent a real problem and thus be able to continue advancing towards organizational goals and objectives.

Controlling has the following steps:

• Establishment of standard performance.

• Measurement of actual performance.

• Comparison of actual performance with the standards and finding out deviation if any.

• Corrective action.

 

Important areas of knowledge for a business manager. Mentions as many as you know or find.

·       Communication. Communication skills in business management are key.

·       Management & Leadership.

·       Financial Intelligence.

·       Technology.

·       Critical Thinking & Problem-Solving.

·       Creativity and Innovation.

 

Organization

Provide a definition of organization. Be extensive.

Organizations are human groupings that work together under the direction of the same hierarchical organizational structure in which there are specific roles to achieve specific objectives. An example of an organization would be any company because they all have a mission and a vision.

Bibliography

Basic Functions of Administration: Planning, Organizing, Directing and Controlling (2021). O Reilly. Retrieved from: https://www.oreilly.com/library/view/educationaladministration -and/9788131771624/xhtml/chapter005.xhtml

Krakoff, S.(n.d.). Top Business Management Skills Companies Look For. Champlain College Online. Retrieved from: https://online.champlain.edu/blog/top-business-management-skills

Concept of Administration, Management and Organization. (n.d.). Inflib Net. Retrieved from: http://epgp.inflibnet.ac.in/epgpdata/uploads/epgp_content/S000012ED/P001887/ M032084/ET/1541496101Note_ConceptofAdministration,ManagementandOrganization.pdf

What is Business: Definition, Concepts, and Characteristics. (November 15 2020). Business Yield. Retrieved from:  https://businessyield.com/bs-business/what-is-business/

Setting business objectives. (2021). Hitachi Capital. Retrieved from: https://www.hitachica pital.co.uk/business-finance/business-resource-centre/smart-business-planning-for-smes/setting-business-objectives/

Types of Businesses: Different ways to run your business. (n.d.). Corporate Finance Institute. Retrieved from: https://corporatefinanceinstitute.com/resources/knowledge/str ategy /types-of-businesses/

Define the Term Business Ownership: What You Need to Know. (n.d.). upcpunsel. Retrieved from: https://www.upcounsel.com/define-the-term-business-ownership

Forms of ownership. (n.d.). Hsel Spark. Retrieved from: https://news.hselspark.co.za/wp/ wp-content/uploads/2020/06/Forms-of-ownership-Gr10-2020.pdf

Functions of Management. (n.d.). Management Study Guide. Retrieved from: https://ww w.managementstudyguide.com/management_functions.htm